Refund policy

Cancelling an online order

You can cancel your online order before delivery or within 14 days after receiving your goods, without giving a reason. After telling us you wish to cancel, you have a further 14 days to return them.

Email info@autoslick.co.uk or call 07761 072071. Please include your order number if available.

Returning items

Contact us for return instructions. Our return address is Autoslick, 69 Reaskmore Road, Dungannon, BT70 1QF, United Kingdom.

For change-of-mind returns, you are responsible for return postage. Please pack items securely and retain proof of postage.

You may inspect items as you would in a shop, including trying clothing on. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods.

Autoslick clothing

Our standard Autoslick-branded clothing is covered by this returns policy, even though we order it from our supplier after you purchase.

Refunds

We will refund you without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Refunds will go to your original payment method unless we agree otherwise.

If you cancel your whole order, we will also refund the standard outward delivery charge. Any extra paid for a premium delivery service is not refundable.

Faulty, damaged or incorrect items

Please contact us if your goods arrive faulty, damaged or incorrect. Include your order details and photographs where possible so we can help arrange an appropriate refund, replacement or repair.

We will cover reasonable return postage costs for faulty, damaged or incorrect goods.

Your rights

This policy does not affect your statutory rights.