Returns and Refunds

Changing your mind
For online orders, you can cancel without giving a reason up to 14 days after receiving your goods. Let us know within this period, then return the goods within a further 14 days.

To arrange a return, email info@autoslick.co.uk or call 07761 072071. Please include your order number. We’ll provide the return address and instructions.

Return postage
You are responsible for return postage costs when changing your mind. Please package items securely and keep proof of postage.

Condition of returns
You may inspect items as you would in a shop, including trying clothing on. We may reduce your refund if handling beyond what is necessary to inspect the goods has reduced their value.

Merchandise
Standard Autoslick-logo merchandise follows the same cancellation and returns policy, even when ordered from our supplier after you purchase.

Refunds
For cancelled online orders, we’ll refund you within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.

Refunds are made to your original payment method unless otherwise agreed. When you cancel your whole order, we also refund the standard outward delivery charge. Any extra paid for a premium delivery service is not refundable.

Faulty, damaged or incorrect items
Please contact us if your item arrives faulty, damaged or incorrect. We’ll arrange an appropriate solution and cover reasonable return postage costs where a return is needed.

Your rights
This policy does not affect your statutory consumer rights.